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Return Policy

luxury mattress call center

At Saatva, we offer the friendliest 30 day home trial in the luxury mattress market. If you find that our bed is not right for you, it can be returned for a full and prompt refund of the purchase price, less only the original delivery fee. There are no penalty fees or pick up fees. In offering this friendly policy, we do ask that you check your measurements to confirm that the mattress and foundation heights you've chosen are suitable for your needs.

For returns, please call 1.877.6 SAATVA and one of our friendly service representatives will be happy to arrange a pick-up and refund.

30 DAY HOME TRIAL

We understand the online buying experience and we respect the e-commerce shopper. Additionally, we are the proud winners of the Better Business Bureau award for excellence, for clarity and honesty in our detailed website.

We' re confident your expectations will be exceeded from the day of delivery and beyond as our product continues to perform for you. Although we have the friendliest return policy, a minuscule amount of mattresses are returned. By educating consumers on the features and benefits of our ultra premium bed with 'objective measures of comparison', we have had great success without ever having to use high pressure or confusing tactics. We believe our uniquely friendly return policy breeds fairness and honesty from both our customers and our company.

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Saatva (which means truth). Our belief is that people can make an intelligent mattress buying decision without high pressure or a phony sale. Our extremely efficient online business model allows us to sell our luxury mattresses online for so much less than our competitors who operate stores. It's clear that more and more consumers are becoming e-commerce savvy. Through our world class e-commerce site, we are able to make all the necessary information clear and precise, so you can take your time and shop at your leisure. We have made buying a luxury mattress easy. At Saatva, you receive a 30 day home trial, with no pick up fees, no restocking fees. The only cost you would be responsible for is your original delivery fee. This is the friendliest return policy in the luxury mattress market. Retail stores continue to charge excessive fees inclusive of exchange/restocking fees and pickup charges for returning a mattress. E-commerce businesses generally have better return policies, so we must exceed your expectations. That's our philosophy, and that's what we do every day. Buying online is simple, smart and efficient. We hope you enjoy our web site.

Additionally, please know we take great pride in our ability to build the best mattress available and that each Saatva mattress is handcrafted in America. We select the best mattress manufacturers in America that service our local distribution areas to craft our proprietary product.

We promise to do everything in our power to exceed your expectations. Take visiting a mattress store off your "to-do" list.

Please note: Our Saatva luxury mattresses are American handcrafted and height measurements might vary slightly.